Returns

Returns will be accepted where the wrong product has been ordered in error or the product is faulty. Contact us to let us know why you need to return the goods. Please have your invoice or packing note handy.


Items accepted for return must be carefully packaged and must reach us in as new condition. Used anti-allergen bedding items or medical devices cannot be accepted for return.


If anti-allergen bedding products develop a fault not attributable to normal wear and tear within 5 years of purchase, they are eligible for free replacement under the manufacturer’s 5 year warranty. Please follow the returns procedure detailed above.


For your protection, you may wish to send your return via insured parcel post (courier).


Please send all returns to:

Air Flow Products
Level 3, Thorndon Centre
191 Thorndon Quay
Wellington


Shipping and handling expenses are not subject to refund unless the goods were damaged or we shipped you a product you did not order.


All returns, including any credits applied for return shipping charges, will be credited to the credit card used in the purchase. We will make every effort to process returned items within 7-10 business days.

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